In order to limit everyone’s potential exposure we are putting a few new, temporary protocols in place.
When you come to pick up prescriptions you have ordered please call the staff from outside the building and let them know you have arrived. They will, as soon as time allows, place the medication outside for you to pick up. They will take your credit card payment either when you call in the initial request or when you call to let them know you are outside waiting to pick up.
For nurse appointments, please call upon your arrival and one of our nurses will come out to bring your companion into the building for whatever treatment they need. They will take your credit card payment over the phone when you call upon arrival. If you have any concern about this procedure, we know some companions need their people with them, let the nurses know and we will accommodate you.
For appointments with Dr. Mills: She will be holding dog appointments in the front lobby to allow enough room for social distancing while the exam is being performed. This means you will need to call when you arrive and a staff member will come to get you when the lobby is free.
For cat or rabbit appointments, a staff member will take the carrier to Dr. Mills in the exam room and you may either wait outside or in the front office. After Dr. Mills has examined your cat she will discuss her findings with you either outside or in the front office.
If you have a concern for your companion with any of these procedures, please let us know. We want to do our best to continue to keep our patients not only healthy, but happy to come here.
Thank you for your understanding and patience.